Contact Us
Balsam Hill™ is dedicated to providing outstanding customer service.
Customer Service
Balsam Hill™ is dedicated to providing exceptional customer service. If there is anything we can assist you with, please do not hesitate to reach out to us via the following means.
Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate department.
How can we help you?
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Call us at our toll-free number: 02033 686 726 if you are a customer in the UK, or 021 482 4310 if you are a customer in the Republic of Ireland. Our Customer Loyalty Specialists can usually be reached Monday – Friday from 9am to 5pm London time. During the week of November 25th, we've extended our hours Monday to Friday 8am to 6pm and 9am to 5pm on Saturday 30th November. For the week of December 2, extended hours continue Monday to Friday 8am to 6pm and 9am to 5pm on Saturday 7th December. We look forward to speaking with you!
Monday – Friday from 7:00 AM to 11:00 AM GMT
Live Chat is available Monday through Friday from 7:00 am to 11:00 am GMT. From a desktop or tablet, select "Live Chat" at the lower right corner. From a mobile device, open the menu from the top left corner and click on "Chat" at the bottom of the menu.